Returns & Refunds

Returns & Refunds

If you are not happy with your order, please contact us at info@kianashop.net.

14-day withdrawal right

Customers in Germany and the EU generally have a legal withdrawal right of 14 days after receiving the goods.

Before sending anything back

Please contact us first with your order number and the reason for the return. We will explain the next steps.

Condition of returned items

Items should be unused, clean and in their original condition where possible.

Refunds

After the return has been checked, we will process the refund according to the applicable return and withdrawal rules.