FAQ

FAQ

How long does shipping take?

Orders are usually processed within 1–3 business days. Estimated delivery is usually 5–14 business days depending on the product and delivery address.

How can I contact Kiana Shop?

You can contact us by email at info@kianashop.net.

Can I return my order?

Customers in Germany and the EU generally have a legal withdrawal right of 14 days after receiving the goods. Please contact us before sending an item back.

Do you offer customer support?

Yes. You can email us with questions about products, shipping or your order.

Where can I find product details?

Each product page includes product details, shipping information and important notes.